Knowledge Centre

Learn how to use common device functions or get answers to frequently asked questions.

Clock icon symbolizing fast response time for technical breakdowns.

3.2 Hours

Breakdowns Fixed Fast

No Offshore Call Centres: Sydney Staff

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$200K+

To Charities Since 2020

RSPCA NSW, Foodbank + Others

Smiling face icon indicating high customer satisfaction and successful partnerships.

1,000's+

Happy Business Partnerships

Over 90% Customer Retention

Outline map of Australia icon representing local ownership and long-standing operation.

1996

Australian Owned & Operated

Family Operated Since 1996

Photocopier FAQs

Is it better to lease or buy a photocopier?

Renting or leasing a copier is much more budget-friendly and allows you to make smaller payments spread out over time. This is really helpful if you have a steady cash flow, but not enough money budgeted to justify the upfront cost of buying a copier.

These plans also give you access to high end machines that would otherwise be out of budget as an upfront cost to the business. If you require the latest technology or a top-of-the-line multifunction copier for your business, managed print service plans may put those options within your budget, and allow you to upgrade when you need to.

The main benefit to purchasing your multifunction copier is that you are not paying any interest to a third-party renting the photocopier to you.

When purchasing a photocopier be sure to still put the device under a maintenance plan. This ensures the machine is covered by a warranty and the supplier will take care of any breakdowns. Not putting the copier under a maintenance plan is highly risky. Replacement parts are very expensive as are call out service fees. And without preventative maintenance the print quality will deteriorate and the machine will need to be replaced before the end of its effective life.

What type of copier rental agreements do you have?

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What does your photocopier rental program include?

Our photocopier rental services include the copier itself, along with toner/ink refills, preventative servicing, breakdown maintenance & repair, and training on how to operate the devices.

If we need service, how fast will your technician respond to our problem?

Our preventative maintenance program means most of our service calls are scheduled routine maintenance calls. This results in fewer breakdowns and allows us to prioritise breakdown calls and keep our completion time to an average of less than 4 hours.

If our copy usage exceeds our copier, can we upgrade?

Yes, we will be able to upgrade copiers at your request and adjust prices if needed. The wide range of products at Axia will make sure that you will find a copier that fits your needs.

How soon can I expect my copier(s) once I’ve decided what I need?

Once you have placed your order the equipment will be installed, operating and staff fully trained within 10 business days.

Can I hire copiers or printers for construction, engineering, building projects, sites and centres?

Yes, we provide copiers and printers for hire for construction, engineering, and building projects, as well as for temporary sites and centers.

For construction site we typically recommend a refurbished photocopier as they are likely to get more ware as apposed to in an office environment. We can also tailor the hire period to the length of the expected construction time.

Do you service rented machines? Are repairs, maintenance, and refills included in the cost of my rental?

Yes, repairs, maintenance, and ink refills are all included in the cost of all our rental packages. That way, you don’t need to worry about your printer breaking down or needing a part replaced. Just call us and a technician will be there shortly to service your machine.

Do you help with installation?

Yes, all the delivery and installation costs will be included in your plan. If you have an IT person please ensure they are available on the day of installation as our technicians may need to discuss network access .

Staff who need print drivers set up on their laptops will need to on site on the day of install.

What areas do you deliver to?

We deliver all Sydney metro areas.

How long is a typical service contract for a printer-photocopier?

Managed print service plans typically go for 60 months (5 years). This is because we install all devices with a 5-year warranty which is their minimum effective life. Shorter contracts are available, however the monthly cost increases the shorter the term.

What happens if my rental breaks down? Is it still covered under warranty?

Yes, your managed print service plan covers you for all the parts required for a breakdown. In the very rare event that your machine cannot be fixed by replacement parts we will replace the device for you.

Which photocopier brands are available to rent?

We carry a wide range of photocopiers and printers from well-known industry leaders like Canon, Sharp, and Epson.

What to consider when leasing a photocopier?

When you buy or lease a photocopier, you want something that is going to make the workplace more efficient yet not break the budget. The cost of a copier consists of five different parts: usage, speed, features, service/maintenance, and whether new or refurbished.

For a full breakdown of things to consider when leasing a copier, read our article on ‘How much does it cost to rent a Copier’

Clock icon representing a 4-hour fast breakdown repair guarantee.

3.2 Hours

Breakdowns Fixed Fast

No Offshore Call Centres: Sydney Staff

Heart in hand icon symbolizing over $200,000 in charitable donations.

$200K+

To Charities Since 2020

RSPCA NSW, Foodbank + Others

Smiling face icon representing thousands of happy business partnerships.

1,000's+

Happy Business Partnerships

Over 90% Customer Retention

Map of Australia icon indicating the company has been Australian owned and operated since 1996.

1996

Australian Owned & Operated

Family Operated Since 1996