Knowledge Centre

Learn how to use common device functions or get answers to frequently asked questions.

Need specific help? Contact our service team

Checking Toner Levels for Canon

Checking Toner Levels for Canon

Press the “Status Monitor” Button at the bottom left of screen

Then press

“Consumables/Others towards the top right

Waste toner section-

“Grasp the edge of each seal and pull it out toward you. There are 5 seals. Remove all of the seals. Plug the holes. Grasp the edge of each black seal and insert it into a hole in the box to plug the hole.”

For the Canon Machines:

Drop down the door to the left of Cassette 1 and slide out the Waste toner. Then slide the new one in and close the door.

Accessing Copier Webpage

Before you begin, you will require the IP address of your Canon photocopier.

If you don't know it, see instructions how to Find your Photocopier IP Address below

1. Start a Web browser on a computer that is connected to the same network as the machine and enter the IP address of the machine into the URL section. The Web page will appear.

2. The machine settings may require that user authentication is performed in order to open the Web page. Your password is most likely:

For Canon:

User name: administrator for both A3 & A4 devices

Password: 7654321 For A3 Devices

Password: 1234567 For A4 Devices

Print Queue is Stuck

You and your team have sent print jobs to the photocopier but it’s not printing.

You can check the job status (Bottom left) and you may see print jobs sitting in the queue, as well as the “spool” queue, but the machine isn’t printing.

Find your Photocopiers IP Address

For Canon Machines:

1. Tap the 123 at the bottom right Corner

2. You will see the IP address near the top right

Adding Emails to Copier Address Book

For Canon Address book

1. Type the IP address into a web page. IP address can be found if you press the 123 at the bottom right of the screen on the printer.

2. Login: user name is “administrator” and the password is “7654321”

3. Go to the Address Book on the right hand side

4. Then scroll down until you get the one that says “Address List 01”

5. Press “Register New Destination”

6. Then add the Users “Name” and “E-Mail Address” then press OK at the top right.

7. You can then do another Register New Destination

Installing Canon Photocopier Drivers

Open a web page and type in “canondxc3930 print driver”

Then select the first option

Choose the PCL6 or PS3 (If you have Postscript installed)

Printing on Heavy Paper

View steps for printing on heavy paper

Printing Booklets on a Canon

View steps for printing booklets on a Canon

Accessing Copier Webpage

Before you begin, you will require the IP address of your Sharp photocopier.

If you don't know it, see instructions how to Find your Photocopier IP Address below

1. Start a Web browser on a computer that is connected to the same network as the machine and enter the IP address of the machine into the URL section. The Web page will appear.

2. The machine settings may require that user authentication is performed in order to open the Web page. Your password is most likely:

For Sharp: admin

Print Queue is Stuck

You and your team have sent print jobs to the photocopier but it’s not printing.

You can check the job status (Top left) and you may see print jobs sitting in the queue, as well as the “spool” queue, but the machine isn’t printing.

Find your Photocopiers IP Address

For Sharp machines:

01. Tap the [Settings] key in the home screen, select [Status] → [Network Status].

02. Scroll down to get the IP address

Adding Emails to Copier Address Book

1. Open up your web browser (Google Chrome, Internet Explorer or Firefox etc)

2. Type the IP address into the address bar of your web browser as if you were typing in a website address.

3. Once the page is loaded, click [Login] on the top right side, the password is: admin Don’t Need this step

4. Click the [Address Book] tab up the top, click [Add], Fill out as per instructed in the screenshot below

Photocopier FAQs

Is it better to lease or buy a photocopier?

Renting or leasing a copier is much more budget-friendly and allows you to make smaller payments spread out over time. This is really helpful if you have a steady cash flow, but not enough money budgeted to justify the upfront cost of buying a copier.

These plans also give you access to high end machines that would otherwise be out of budget as an upfront cost to the business. If you require the latest technology or a top-of-the-line multifunction copier for your business, managed print service plans may put those options within your budget, and allow you to upgrade when you need to.

The main benefit to purchasing your multifunction copier is that you are not paying any interest to a third-party renting the photocopier to you.

When purchasing a photocopier be sure to still put the device under a maintenance plan. This ensures the machine is covered by a warranty and the supplier will take care of any breakdowns. Not putting the copier under a maintenance plan is highly risky. Replacement parts are very expensive as are call out service fees. And without preventative maintenance the print quality will deteriorate and the machine will need to be replaced before the end of its effective life.

What does your photocopier rental program include?

Our photocopier rental services include the copier itself, along with toner/ink refills, preventative servicing, breakdown maintenance & repair, and training on how to operate the devices.

If we need service, how fast will your technician respond to our problem?

Our preventative maintenance program means most of our service calls are scheduled routine maintenance calls. This results in fewer breakdowns and allows us to prioritise breakdown calls and keep our completion time to an average of less than 4 hours.

If our copy usage exceeds our copier, can we upgrade?

Yes, we will be able to upgrade copiers at your request and adjust prices if needed. The wide range of products at Axia will make sure that you will find a copier that fits your needs.

How soon can I expect my copier(s) once I’ve decided what I need?

Once you have placed your order the equipment will be installed, operating and staff fully trained within 10 business days.

Can I hire copiers or printers for construction, engineering, building projects, sites and centres?

Yes, we provide copiers and printers for hire for construction, engineering, and building projects, as well as for temporary sites and centres.

For a construction site we typically recommend a refurbished photocopier as they are likely to get more wear as opposed to in an office environment. We can also tailor the hire period to the length of the expected construction time.

Do you service rented machines? Are repairs, maintenance, and refills included in the cost of my rental?

Yes, repairs, maintenance, and ink refills are all included in the cost of all our rental packages. That way, you don’t need to worry about your printer breaking down or needing a part replaced. Just call us and a technician will be there shortly to service your machine.

Do you help with installation?

Yes, all the delivery and installation costs will be included in your plan. If you have an IT person, please ensure they are available on the day of installation as our technicians may need to discuss network access.

Staff who need print drivers set up on their laptops will need to be on-site on the day of installation.

What areas do you deliver to?

We deliver to all Sydney metro areas.

How long is a typical service contract for a printer-photocopier?

Managed print service plans typically go for 60 months (5 years). This is because we install all devices with a 5-year warranty which is their minimum effective life. Shorter contracts are available, however the monthly cost increases the shorter the term.

What happens if my rental breaks down? Is it still covered under warranty?

Yes, your managed print service plan covers you for all the parts required for a breakdown. In the very rare event that your machine cannot be fixed by replacement parts we will replace the device for you.

Which photocopier brands are available to rent?

We carry a wide range of photocopiers and printers from well-known industry leaders like Canon and Sharp.

What to consider when leasing a photocopier?

When you buy or lease a photocopier, you want something that is going to make the workplace more efficient yet not break the budget. The cost of a copier consists of five different parts: usage, speed, features, service/maintenance, and whether new or refurbished.

For a full breakdown of things to consider when leasing a copier, read our article on ‘How much does it cost to rent a Copier’