What is Managed Print Services?

Managed Print Services, also known as print management, is a service offered by an external print provider (such as Axia Office) to manage your organisation’s document output.

Through our managed print services, we help you manage all aspects of your company’s printing, including the equipment, toner replacements, consumables, software, preventative maintenance and service. Axia's print management plan is tailored to ensure you get the exact solution that fits your needs. This allows you to maximise productivity, minimise costs, and focus on what's most important — your business.

Benefits

Our Process

Ongoing Service

Plans

Benefits of Managed Print Services

Improved cost efficiencies A Managed Print Plan offers an agreed cost per mono (black & white) and colour page that includes volume, equipment and service across all print devices. In addition to delivering cost savings ranging from 10 to 40%, other benefits include assisting in budgeting and allocation of costs to the appropriate business unit, and eliminating the need to deal with multiple vendors (as a single point of contact improves communication and accountability). Most importantly, it removes the responsibility of managing your print platform, leaving you free to concentrate on your business.

Equipment to suit your exact needs As an independent dealer, our unbiased advice and our choice of the leading brands, including Canon, Sharp & Epson, ensures that you get upgraded to the most suitable new multifunction photocopiers and desktop laser printers in the right places, increasing both productivity and user satisfaction.

Australian owned and operated Axia Office is Australian owned and operated since 1996. All of our profits remain local, allowing us to support the community, such as through our sponsorship of local sporting teams, or through our Make a Difference Program, which gives a portion of our profits to our charity partners – Foodbank NSW & ACT, Rural Aid Australia, or our newest partner, RSPCA NSW – the choice is yours.

Payout of Existing Contracts When reviewing your business’s current print agreements, your Axia account manager will calculate how much you have left owing on any existing contracts and include the payout figure in your customised quote.

Preventative maintenance and fast breakdown servicing Axia’s service model is based on a preventative maintenance schedule (instead of corrective, the industry standard) for each of your devices in order to ensure high print quality throughout the life of the equipment. We program inspection intervals in accordance with the manufacturer’s specifications, and at each maintenance interval, our technicians complete all checks and replace all parts in accordance with the manufacturer's service manual, thereby addressing problems before they occur. This leads to fewer breakdowns and more time for our technicians to respond to breakdown calls, giving us a very fast service completion time of 4 hours or less.

Continuous monitoring of your account Toner is remotely monitored and delivered before a replacement is required, eliminating the need for you to buy and store any inventory or worry about running out. Also, your account manager will continue to regularly review your account and work with you to identify opportunities to reduce costs further and add value to your business.

Our Managed Print Services Process

Axia Office is committed to offering you the best managed print solution to benefit your business. Once we receive your enquiry, our process is simple:

1. REVIEW: An account manager will contact you to find out more about your print and business requirements, as well as review your current equipment, usage, and costs.

2. ANALYSIS: We’ll calculate the true operating cost of printing to your business, what finance options would work best, and any payouts that we need to include.

3. SOLUTION: You’ll be presented with a customised and complete proposal, including finance options, brand new equipment and service – all compared to your current costs.

4. IMPLEMENTATION: We'll set up all devices and users, including delivery, installation and training. You’ll then receive fast, ongoing support, reliable toner delivery, and scheduled preventative maintenance throughout the duration of the agreement.

5. DONATION: Our clients enable us to support the local community: for every deal signed, Axia donates to a charity partner — Foodbank NSW & ACT, Rural Aid Australia, or RSPCA NSW — the choice is yours.

6. MONITORING: Your account manager will continue to regularly review your account and work with you to identify opportunities to reduce costs and add value to your business.

Axia’s Preventative Maintenance Approach

Axia’s service model is based on a preventative maintenance schedule for each of your devices. In our 25+ years of experience maintaining and servicing machines, we've seen that a preventative maintenance approach is far more efficient in reducing both costs and equipment downtime.

As an Axia Office client, your machines are serviced on a volume schedule in order to ensure a consistently high standard of quality and to prevent breakdowns or emergency servicing.

The Importance of Preventative Maintenance

Preventative maintenance for your machines work similarly to car servicing: if you take your car in to get its brakes fixed, the mechanic will only fix your brakes, and you may be back a month later to fix something else; but, if you take your car in for its regular services, i.e. 100,000km service, the mechanic is going to look over everything and preventatively maintain your vehicle to prevent it from needing another or more major service sooner.

How Our Ongoing Service Works

We program inspection intervals in accordance with the manufacturer’s specifications, and at each maintenance interval, our service technicians complete all checks and replace all parts in accordance with the manufacturer’s service manual, thereby addressing problems before they occur. And, unlike your car service, the cost is included in your contract.

It also allows us to prioritise you if your equipment breaks down. Clients A, B & C may have preventative services already booked, but as those are not urgent, your emergency service is prioritised, and from the time of your call, you’ll receive COMPLETE SERVICES IN LESS THAN 4 HOURS.

Print Plans We Offer

Managed Print Plan

A Managed Print Plan offers an agreed cost per mono (black & white) and colour page, across all print devices, based on an agreed-upon minimum number of pages per month. A Managed Print Plan is the only finance option that offers true transparency on your actual print costs.

Transparency Cost per page allows for easy calculation of true cost of print & allocation of costs to the appropriate business unit

Highly flexible Minimum volumes can be adjusted at any point if they are consistently exceeded or not achieved

Easy additions More devices can be added at any time if needed

Term-reducing Pages printed over the minimum monthly volume accelerate you towards the total volumes of agreement, thus concluding the term early & also allowing for a faster and cost-effective refresh/upgrade of equipment to optimise business operations

Every Managed Print Plan will be tailored to the specific needs and requirements of your business. Please contact us to find out more about the plan that will best suit you.

Unlimited Print Plan

Axia is the first company in the industry to offer a plan that gives you unlimited prints at an agreed-upon monthly fee. With an Unlimited Print Plan, there will be no surprises on your monthly bill.

No cost per page Mono (black & white) and colour pages are unlimited

No minimum monthly volume No set volume, print as much as you need

Consistent invoices Set cost and a predictable monthly printing bill makes tracking easy

Customer Success Stories

Leading Sydney aged care facility group saves tens of thousands of dollars with free Print Health Check & Unlimited Print Plan

Pharmacy in Sydney receives specifically tailored & cost-effective Managed Print Plan

Improved efficiency and cost savings with a Managed Print Plan for medical practice in Sydney

How Axia’s Unlimited Print Plan helped top childcare centres in Sydney avoid unexpected print costs

Why Choose Axia

Axia Office has been Australian owned and operated since 1996. For over 25 years now, we've been helping Sydney businesses to reduce their print-related costs, increase productivity, and improve their user experience. We offer a variety of print solutions, preventative equipment maintenance, software solutions, and flexible finance options — all of which are tailored specifically to your business.

At Axia, we pride ourselves on building mutually beneficial relationships with clients through honesty, respect and loyalty. As an independent dealer, we’re in a unique position to offer you unbiased advice. We are an authorised dealer of a variety of the leading multifunction photocopier and printer brands, including Canon, Sharp & Epson, which, along with our in-depth analysis of your business, allows us to provide the best solution, every time.

All of our profits remain local, allowing us to also support the community, such as through the sponsorship of local children's sporting teams or through our Make a Difference Program, which turns pages printed into food, water and other essentials for those who need it most. Now, for every deal we sign with a new or existing client, Axia donates a portion of our profits to one of our charity partners — Foodbank NSW & ACT, Rural Aid Australia, Good Neighbours Australia, or our newest partner, RSPCA NSW — the choice is yours.

To date, our clients have helped us donate $84,700 to Foodbank, $33,000 to Rural Aid, $11,700 to Good Neighbours Australia, and $19,700 to RSPCA NSW.

Contact us to find out how we can help you save costs & how you, too, can help make a difference by turning your office print costs into something more meaningful.

Axia appreciates your business, and we thank you for supporting a local Australian business.

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Our Business in Numbers

10-40%

Cost Reductions

3.2 Hrs

Avg. Service Completion

25+ Years

In the Business

90% Staff

15+ Years at Axia

better service. better quality. better value.

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