Pharmacies pose a unique challenge for printing documents. There is rarely enough space for a larger photocopier, and limited counter space is dedicated to servicing customers' prescriptions. This means that printers nearly always need to be installed under a bench, with a top or front output tray.
Get a quote now!It's also common to have numerous devices around the store, for example, one at reception in front, 2–3 under benches towards the back of the store where customer prescriptions are being serviced, and 1–2 devices at the back of the store for miscellaneous printing or customer orders.
Pharmacies usually purchase these printers as they need them. As one machine breaks, they purchase a replacement. This often leads to an assortment of printer brands and models, which take various toners/inks.
Managing this quickly becomes costly & time-consuming, as we found when we did a print health check on a Cherrybrook pharmacy.
Pain Points
Limited Space
Printing devices were required at different stations around the store where counter space was either limited or already in use.
Consumable cost
Assorted machines were purchased mainly from the major office supply chain stores and the printers used toners with small yields, which cost much more per page than higher yield cartridges and require more frequent replacement.
Consumable management
The pharmacy was managing the supply of toners themselves & held spares for all the different printer models to avoid the risk of running out. If a machine broke down and a different replacement was bought, the toners then became unusable.
No maintenance agreement
The printers were not intended for high volumes, resulting in frequent breakdowns, and needing to be replaced within 12 months.
Review & Analysis
Our account manager offered a Free Print Health Check, which is a simple process:
- The account manager visited the store and printed from each machine a status report showing the number of pages printed since purchase.
- The account manager returned one month later to extract the status reports again, to calculate the print volume of each device over a month.
- The client gave the account manager invoices for the inks and toners they purchase for those machines.
- The account manager then used the cost of these consumables, their manufacturer yields and the monthly volumes to calculate a monthly cost for each device and found the below.
He then submitted a summary of his findings:
| Equipment | Monthly usage | Monthly cost of toner |
|---|---|---|
| 1 x Kyocera B&W multifunction printer – prescription area (needed for faxing) | 1,271 b&w pages | $107.00 |
| 3 x Brother B&W printer – under counter at prescription desk. One for each customer service station | 12,985 b&w pages | $467.80 |
| HP Colour multifunction printer – Back office | 856 b&w pages | $173.25 |
| Total volumes & cost per month: B&W: 15,439 | Colour: 1,579 | Total cost = $834.45 | ||
The Axia Office Solution
The account manager created a Managed Print Services replacing all 6 devices with current model Canon devices.
The results: 28% less than current spend
Keep in mind that also included equipment and service, whereas the above costs are just for inks and toners!
This plan gave the customer:
Transparent costs
One monthly invoice was supplied to the accounts team with breakdowns of equipment under locations. A mono and colour cost per page which included the rental of the equipment gave a true print cost that was easy to track.
Preventative maintenance
to ensure high print quality throughout the life of the equipment; backed up by a guaranteed 4-hour COMPLETION time to fix breakdowns.
Consumable management
Axia now remotely track the usage of all 6 machines and send the customer toners before they are required.
Flexibility
Throughout the agreement new machines can be added or upgraded if needed
Access to higher end machines that reduced the time staff would need to wait for prints.
Conclusion
Are you ready to say goodbye to printing headaches? Axia Office offers affordable managed print solutions to businesses in the Sydney metropolitan area, providing high-quality printers from the top names in the industry, and quick, reliable service when you need it.
Axia Office has been a trusted partner to Australian businesses since 1996. For over 25 years now, we've been helping businesses reduce their print-related costs, increase productivity, and improve their overall user and client experience.
Contact us to learn more about what we can do for you and your business.
Related Plans
Renting or Leasing a Printer
Axia offers cost-effective photocopier lease options, multiple leading brands, preventative maintenance & a variety of flexible finance options to suit any business.
Rent or lease information →Managed Print
A Managed Print Plan offers a fixed cost per mono and colour page that covers equipment, service, and usage across all devices.
Managed print plans →Unlimited Print
Our Unlimited Print Plan gives unlimited colour and black & white printing, scanning, and copying for one simple flat monthly fee.
Unlimited print plans →Want a print health check for your pharmacy?
Send through your current setup and consumable costs and we'll show you what a single tailored Managed Print Plan would look like.
Get your quoteAxia Office · Unit 6, 14 Rodborough Rd, Frenchs Forest
NSW 2086
(02) 9975 0888
