Client Testimonials

Thompson Health Care

Prior to having Axia Office provide us with their managed print services, we used multiple vendors across our facilities throughout NSW. From our first meeting, they proved to be professional, thorough and easy to deal with. They worked closely with us to fully understand our business's needs and concerns in order to come up with a very detailed and tailored solution for our ever-growing business.

The transition and roll-out across all our facilities was on schedule, and the delivery, installation and ongoing service have all been seamless. We now have just 1 point of contact for all our print-related needs, and Axia continues to respond promptly to all requests and sort out any issues without delay.

Axia provided us with very competitive and transparent pricing with their Unlimited Plan. In addition to providing us with significant cost savings, they also eased our administrative burden and made it easier to track & forecast print expenditure across the entire business.

Ray White Lower North Shore, Cremorne & Crows Nest

Axia Office has supplied and serviced our office equipment for a number of years. They’ve been very helpful in showing us how to reduce our print costs, in particular colour documents which have become an integral part of our sales and marketing campaigns.

We now have high speed colour multifunction printers in both our offices producing vivid colour prints at a fixed cost per page.

As with all equipment, service issues arise from time to time, however the support provided by Axia’s technicians is always prompt and professional. We’re very pleased with our relationship with Axia Office.

Epay Australia

Just a short note to thank you for your initial and ongoing high level of service we’ve experienced from Mark & the Axia Office team in the 9+ years we’ve done business with you so far.

Your proactive approach to proposing the latest in technology, whilst saving us money on our existing spend by closely monitoring and matching our changing needs with the right managed solution are greatly appreciated. The pre and post-sales service and support has been exceptional, with priority response to our (rare) service and consumable issues, a real credit to those working in the technical team and back-office.

I have no hesitation in recommending Axia Office to other businesses and would be happy to expand on this with any prospective clients on request.

Foodbank NSW & ACT

The Axia Office team were very understanding regarding the replacement of our office photocopiers and printers with minimal disruption to the running of the business.

Axia Office provided a good review of the machines we were currently using and how they could assist us going forward.

A friendly team who were excellent to deal with.

The installation of the new machines was quick and efficient and the installation team were more than happy to help with any questions we had.

Raine & Horne Newtown

Just a short note to say thanks for the way you have assisted in the smooth running of our office over the past 5 years.

As you know our printing and photocopying needs were being handled by one of your competitors. During the period they were responsible for the supply and maintenance, the copiers consistently broke down which culminated in a photocopier being removed from our office for over a month because they could not fix it; they did supply us with a replacement, which appeared to be a 1970’s prototype and was worse than the one that didn’t work causing much disruption in our office.

Since you have taken over, the supply, maintenance, and service we received has been outstanding. When a service call has been logged, the response from your team has been rapid and the service technicians are extremely helpful.

Your forward planning in identifying our future requirements based on our printing volume has enabled our office to keep printing, copying and generally communicating with our clients, which as a real estate agent is vital. Simply recognising that the machine doing the highest volume was also the oldest and suggesting we rotate them around to minimise maintenance issues and hence downtime, means you are considering our needs other than just when you are selling the machines. Recently you advised me of a buy-back option on one of our copiers that was not yet out of contract, the end result was cheaper lease payments and far cheaper printing costs.

Once again thanks, from the moment we first meet your no nonsense straight shooting has been supported by your team and means that you will be providing equipment to us for many years to come.

Bradfield Cleary

We have enlisted the services of Axia Office from 2011 in which Shannan Dodd, our Account Director has assisted us.

We have been extremely happy with the level of service and professionalism he gave us. We found Shannan to be very knowledgeable and trustworthy as well as a great communicator throughout the process, which included us temporarily moving our equipment to another premises whilst we renovated.

We have recently recontracted with Axia Office as we are so happy with the company. I have no hesitation in recommending Shannan and Axia Office for their printer services.

Red Property

After many years of resisting pushy printer salespeople, the need to replace our machines was getting desperate, and trying to negotiate with our current suppliers was unpersonal and not helpful.

Then we met Ben Fitzpatrick! WOW this was someone who came into the office to introduce himself and then came back to sit down and go through our options in general terms which I could understand and then put everything he said in writing. However, I was still skeptical and checked with other local businesses who had Axia Printers, and no one had a bad thing to say.

We leased two new printers for our office and couldn't be happier. The after sales service is just as good as the sales pitch itself which is rare in the printer/photocopier world.

I would highly recommend Ben and the team from Axia for any of your printer/copier needs.